13 April 2018

Apprenticeship Employer Engagement (Contact centre)

Overview:

 

  • To engage with employers through outbound sales calls to offer full portfolio of training options, including Apprenticeships and short training courses
  • To make bookings onto Government funded training courses
  • To deliver KPI targets in relation to sales, call quality, accuracy and productivity.

 

Duties:

 

  • Create and manage sales pipelines
  • Identify new business opportunities through proactive outbound calls
  • Use effective questioning and fact-finding skills to identify business needs and sell the portfolio of services to full potential
  • Managing individual accounts to the highest level
  • Work effectively to set KPI’s
  • Achieve individual sales targets
  • Contribute to team success
  • Update internal systems

 

Person Specification:

Essential

 

  • Strong influencing and negotiating skills
  • Customer focused
  • Results orientated
  • Ability to analyse statistical information
  • Flexible, adaptable and resilient
  • Planning and organisational skills
  • Excellent verbal and written communication skills
  • Team player
  • Good interpersonal skills
  • Ability to motivate, inspire and positively influence colleagues
  • Basic understanding of software packages used in contact centre (e.g. CRM system)

 

 

All Roles will require a basic DBS Disclosure check due to the nature of the work to be undertaken.

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ABOUT US

 19 Elmfield Road, Bromley, BR1 1LT
 + 44 0208 315 1234
 info@cfappointments.com
 www.cfappointments.com
 cf-appointments

 

By applying for our roles, you are agreeing to your CV being held on our database, stored confidentially and securely. Your CV will be used and kept only to provide the recruitment services you have requested from us , we will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by emailing info@cfappointments.com

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